Return Policy
At Diamond Regalia, we take great pride in delivering premium-quality products. However, if you receive a damaged product, we are here to assist you. Please read our Return Policy carefully to understand the conditions under which a return is accepted.
1. Eligibility for Returns
We accept returns only for damaged products. To be eligible for a return:
- The product must have been damaged during shipping or manufacturing.
- The return request must be initiated within [7 days] of receiving the product.
- The product must be unused and in its original packaging, including any accessories or inserts provided.
2. Return Process
To request a return:
- Inspect Your Product Upon Delivery: Please check your product as soon as it arrives.
- Contact Customer Support:
- Email us at [email protected] with your order number, a detailed description of the damage, and clear photos of the damaged product.
- Approval of Return:
- Once we review your request and confirm the damage, we will provide you with a return authorization and shipping instructions.
- Returns sent without prior authorization will not be accepted.
3. Refunds or Replacements
- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your return.
- If approved, you may choose between:
- A full refund to your original payment method.
- A replacement product (subject to availability).
4. Conditions Not Covered for Returns
We do not accept returns in the following cases:
- Change of mind or personal preferences.
- Incorrect usage or accidental damage caused by the customer.
- Normal wear and tear.
5. Shipping Costs
- If the return is approved due to damage, we will cover the cost of return shipping.
- If the return is not approved, the customer will be responsible for any shipping costs incurred.
6. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please reach out to us:
Email: [email protected]
Thank you for choosing Diamond Regalia. We are committed to ensuring your satisfaction and look forward to serving you!